Free Shipping on Orders of 2+
Storage folder for your journal and up to 24 essential documents.
Highlight critical pages so your family can quickly find what matters most.
At Lamorial, we're confident you'll love your Planner. We built it for the families who want their loved ones to have clarity, not chaos.
That's why we offer a 30-Day Money-Back Guarantee on all eligible purchases. If it's not the right fit for you, we'll take care of it.
You have 30 days from the date of delivery to try Lamorial risk-free.
If the Journal isn't right for you, simply email us within 30 days and we'll handle the rest. No forms to fill out, no return shipping required unless we ask.
We read every refund reason. The feedback helps us make the Journal better for the next family. A short note and a photo, if you can, will allow us to assist you further.
✓ Single Journal orders: full purchase price refunded
✓ Buy 1 Get 1 50% Off (2 Journals): both Journals fully refundable. You get back the full amount you paid.
✓ Buy 2 Get 1 Free (3 Journals): full amount you paid is refunded. (The 3rd Journal is the free one, so the refund covers the two paid Journals.)
✓ 30 days from the date of delivery
✓ One refund per customer or household
✗ Orders of 4 or more Journals — final sale, unless damaged or defective
✗ Original shipping costs (non-refundable)
✗ Products purchased from unauthorized third-party sellers
✗ Complimentary bonuses (free items don't carry a separate refund value)
✗ Used Journals — your Journal must be in new condition for return
Step 1: Email us at info@lamorial.com
Step 2: Include the following:
We ask for the reason because we genuinely want to improve. Sarah reads every reply herself and the team uses your feedback to make the next version better. If you have a moment to share what didn't work for you, it goes a long way.
Step 3: Refunds are approved within 24 hours and processed within 5 to 7 business days.
Step 4: Funds appear on your original payment method within 7 to 10 business days, depending on your bank.
If your order arrives damaged, defective, or incorrect, we'll make it right immediately. No return required.
Contact us within 7 days of delivery (email will respond faster):
We'll send a replacement at no cost to you.
Damaged or defective items do not count against your 30-day guarantee. Your guarantee period restarts when your replacement is delivered.
Returns are not required unless requested by our support team.
If a return is required:
Returning an item does not speed up refund processing.
Our guarantee applies only to purchases made directly from:
Purchases made through third-party marketplaces (such as resellers on Amazon or eBay) are not covered by our guarantee.
| Step | Timeline |
|---|---|
| Request received | Same business day acknowledgment |
| Refund approved | Within 24 hours |
| Refund processed | 5 to 7 business days |
| Funds in your account | 7 to 10 business days (bank-dependent) |
Questions about returns or refunds? We're here.
📞 (307) 655-7483
We aim to respond within 24 hours, Monday through Friday.